Very positive response! You'll need to attain a clearer understanding of what went wrong and identifying any growth opportunities as well. The last step is to support your leadership, whether they take your advice or not. Do you have any measurable actions that you could include for the interviewer? This answer is a good example of weaving in details of your unique experiences to set yourself apart from other candidates. We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.' So, how you approach this situation, and your general attitude towards such a scenario, should indicate how much you are contributing to the situation. I have a lot of experience working in hospitality and catering to the needs, emotions, and expectations of people. Interview 3. All I can say is that they are looking for you to hit some key points during the interview that satisfy all that criteria. If you have additional language skills, make sure to include details on your resume. "I was right all along they . By that time, the candidate had already passed through most of the steps in this lengthy hiring process - the written exam, the oral board interview, the background investigation, agility test, medical examination, and even a polygraph (which is required by . Lastly, it will test your communication skills and your ability to speak non-defensively while objectifying the situation. This is a medical screening, designed to assess if you meet the minimal physical requirements for work as a police officer . Find additional company focused interview questions by practicing from one of our industry sets. When receiving a disclosure of wrongdoing under the PSDA, managers must immediately report to the CBSA Senior Officer for Internal Disclosure, any activity, statement, or documentation that comes to their attention that may involve or constitute wrongdoing and/or improper (or criminal) activity. This is especially important when immersed in scenarios surrounding linguistic diversity. Record your voice and listen for tone, speech-crutches, slang and choice of words. Detail why this is the ideal next stage of your career. I will handle the workload by maintaining a positive attitude and enthusiasm.". This also will help in your diplomacy and negotiation in the situation. The competencies you'll be evaluated on are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. German-Egyptian scholar Hamed Abdel-Samad said in an interview that was posted to the Brother Rachid TV channel on YouTube on November 17, 2022 that Islam has been "distorted" from the beginning and that countries that implement shari'a law such as Afghanistan, ISIS, Iran, and the Boko Haram have failed to produce ideal societies. CBSA poured resources and effort into ensuring they fully embrace respect as a core value. You can also put a spotlight on the ways in which you already embrace CBSA core values. Think about many of the questions you've been asked in this set. We play an important part because we admit people into the country, so it's our responsibility to properly screen them. Regardless, I will never commit such actions, and I believe in being positive no matter what may come across my path. If you are aware of any special or new pandemic-related efforts put in place by the CBSA, it would be a nice addition to your answer. These are nice ways to support your colleagues, indeed. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Detail your understanding of the impact this individual's unethical conduct has on the rest of the team. "I maintain my cool and do not easily lose my temper. It's a large presence, indeed! Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. I have only puffed a cigarette once and found it disgusting. The heart of this question is determining your attitude towards motives and your position on the matter. It's clear that you will be a level head amid potential friction. Lastly, they'll evaluate your professionalism, and how emotionally stable you are throughout the role play. Objectively analyze the experience without judgment. The only way to respond to this question is by evaluating the facts. Officer trainee entrance exam (OTEE) 2. Canada and the United States have announced that travellers with a conditionally approved NEXUS application will soon have another option to complete the interview process. You may call during normal business hours at (952) 857-2907. Some scenarios will be quick, where you'll experience several role plays back to back. Draw up a real life example where you faced such offensive behavior directed at you. Before your interview, take the time to review their information on the CBSA government website, especially their Respect core value statement and their code of conduct for available information on diversity and inclusion. You'll be interacting with an actor in the role opposite you, and it is their job to make it tricky for you to navigate. Keeping the big-picture in focus is paramount here. The diversity of our people and the ideas they generate are the source of our innovation.' Perhaps you didn't make enough eye contact, or maybe you couldn't think . (RESULT) As a result of my observation and honesty(tell the interviewer the positive result of your actions). Break down for yourself the approach you took in that previous situation and improve upon it when answering this question. Your interviewer will evaluate your communication skills and how well you articulate your concerns to your supervisor. If you have additional questions in regards to the SI process, contact us at our e-mail address of CBPHiringSI@cbp.dhs.gov. This also will help in your diplomacy and negotiation in the situation. There's a lot you can do to prepare yourself emotionally and physically for their stringent interview process. Every day as a police officer can present situations that can be emotionally . You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor. It's apparent that you have observed CBSA officers' work, and you sound confident in your ability to jump into the role and see long-term success. This is a good start, and I like your enthusiasm. The values of integrity and responsibility are also the same. Secret security clearanceUnderstanding that the CBSA interview process is lengthy, in-depth, and indeed stringent, it's up to you to show that you are the right person for the job. I know that I possess your core value of integrity because I do what is right, no matter the alternatives. That is what I aspire to be should I be given an opportunity with the CBSA". I've provided a starter example for you below. Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. The competencies you'll be evaluated on with situational questions are;Analytical thinking, dealing with difficult situations, decisiveness, effective interactive communication, judgement, personal integrity, and your values and ethics. (FINAL QUALIFYING STATEMENT) I will never allow myself to commit such actions, and I believe in taking positive action at all times, no matter what temptations may cross my path.". This answer will require a specific response versus a general statement. Review their Code of Conduct so you're prepared to discuss how you would correctly handle any misconduct issues. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. I've provided a starter for you below. Addressing the needs of your team early on rather than later speaks to your decisiveness, judgement, personal integrity, your values and ethics. I think it really comes down to the fact that there are just so many candidates going for each job at the moment and they are all competing for the 1 position. Good answer! It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. ", This is important, for sure! It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings, which will speak to your emotional intelligence and your ability to empathize and not internalize the emotional state of others. It is one thing to not have a close working relationship with a coworker, but it is an entirely different situation if you aren't making efforts to collaborate with this member of your team. "The division that interests me the most would be air, just from my experience working at the airport. Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. Fantastic! On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. For the CBSA, integrity means, 'we exercise our authority in an honest, open, and fair manner. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. Examples of defensive responses where the spin only draws more attention to the failure: "It didn't set us back that much, but many people overreacted.". Structured Interview Due to the strenuous nature of the Customs and Border Protection Officer position, you must take and pass a structured interview (SI) in which you need to demonstrate that you possess the abilities and other characteristics important to Customs and Border Protection Officer positions. It may clue them into what aspects of your job you view as challenging, andas well as your experience level. These are the components of the question most worth exploring. Ideal candidates maintain professional composure despite the situation. I have an interest in law in general and always like to learn more every day.". These questions have been developed to assess 4 of the required competencies to become a CBSA officer trainee. Watch your body language in the mirror. "As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. "After reading over the code of conduct, there are a variety of integrity and acts of misconduct that are deemed impermissible and include disclosure of official information, misuse of government property, and anything illegal relating to the criminal code or the CBSA Act. Basically, to exert a positive attitude and repress a negative one towards anyone.". In answer to. Describe how you handle yourself when you are stressed or under pressure. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. It will assess your problem-solving skills and your ability to discern facts from opinions or misunderstandings. This is another question that gauges your emotional stability. Be your greatest advocate. Research the role and get in character. This is something most job seekers don't do, and is a big reason why many people fail interviews. When hired, you must respond appropriately to direct threats, including pandemics such as SARS or COVID-19. So the heart of this question is what action you take versus being less productive through task paralysis. Ask clarifying questions. What happens during an interview role play? Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. Was the message you meant to send truly received, or was it lost in translation? You need to pass rigorous background checks by both US and Canadian authorities, and pass an in-person interview with both US Customs and Border Protection and the CBSA. At the NEXUS interview appointment, you will be asked a series of questions relating to the information you provided you on your application. These types of interviews are intimidating at best but also can be hard to prepare for. I applied for a student job at the CBSA for the summer, and after passing the test online, they got me in for an interview to answer a few "behavioral questions". It takes some specific personality traits to be able to carry out the duties of a police officer efficiently. Avoid using speech crutch words, such as "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically. In an interview, you are your most influential advocate, so be prepared to advertise your merits with measured confidence and humility. I want to be competitive in this process but also maintain my personal sense of integrity. Research and evaluate the role and get in character. . There was some new technology to help ensure that travelers with an illness were not boarding planes (forehead scanners for temp, etc.). Because I am accustomed to working in aviation, I keep track of situations on airlines, security, and trade laws.". "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in those sorts of environments. Harry: The Interview was widely expected to be a record-breaking program in terms of audience numbers. The GCMS (Global Case Management System) is a system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications.It is also used by the Canada Border Services Agency (CBSA). CBSA applicants (depending on the role for which you are applying) must pass strictly enforced medical testing. Contact us here. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. The CBSA interview process comes in eight stages: 1. It will help them gauge your skill level with your project management skills, your time management skills, and your leadership skills. This is due to the CBSA frequently being in interaction with the public. On the other hand, let's say your interviewing skills are not the problem. Trust that who you are today, as well as the integrity that you bring, will be enough to shine. I was on academic suspension but while that period i was studying in bcit as a part timer. However, you should always be asking questions. Take it in stride. Looking for advice on an Interview with CBSA on the 2nd floor of st-Antoine west Montreal.Quebec H3C1B2. There are occasions where instead of providing a brief, they'll verbally relay the situation you are role-playing in. Physical evaluation5. If hired, how would you solve a problem or create solutions for CBSA? Mistake #2. I learned basic fundamentals about agriculture, environmental protection, food safety, and consumer goods. A Situational question is posed in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet. A tough situation I have found with work was when my manager . The hiring authorities not only want assurances you possess these characteristics; they want to see these traits in action. These include dealing with difficult situations, decisiveness, effective interactive communication, sound judgment, personal integrity, and strong values and ethics. The police psychological exam is a screening designed to evaluate whether you can handle the stress that accompanies a career in law enforcement. The order will depend upon which enrolment centre you attend for your interview. Every personality is different and you can't expect to bond with every person you meet. The hiring authorities at Canada Border Services Agency would like a detailed breakdown of your training and any other educational experiences related to your career, especially those which are transferable to customs, border control, security, or law enforcement. Solid answer! Be prepared to discuss with the interviewer the tangible actions you have taken to ensure full preparation for a career with CBSA. The range of skills you will bring to the role is impressive, and you do a great job qualifying yourself. 43% of hiring managers have stated that when they have researched candidates on social media they have found material which has caused them to reject them. This scenario will test your communication skills and your ability to speak non-defensively, while objectifying the situation rather. 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