1. Check received command 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Verify that version of Mini-Bank Software matches host processor. Check if CS62 sensor poll is abnormal3. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Check dust existing in CS5 Sensor Guide5. Clean CS1A and CS1B. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Check condition of exit gate, and the exit gate sensor. 4. Upgrade Cash Dispenser Firmware or Re-download3. Transaction was denied by host. Remove note from the CDU delivery path. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check CS3 Sensor Cable4. Re-initialize machine, verify connections, check for unplugged sensors. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Replenish receipt paper2. If persistent, clean and test the card reader in diagnostics. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check the printer head and change if necessary. Make sure you are running the latest application version. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path.2. Insert or re-insert the cassette(s). Get the trace file and log files in D:\trace 2. ?X? Remove note from the CDU delivery path. Remove dust in CS1A, CS1B Sensor5. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the Cash Dispenser received command 2. Clean CS4A. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Replace the reject solenoid 1, 1. Initialize 3. Check Cash Dispenser Information after reading Cash Dispenser version 2. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Remove notes on CS2 sensor. Strict test of products Our Team: Research and Development Department Remove the remaining notes or foreign objects on the gate 2. ), 1. CIU communications response timeout error during check dispense reserved operation or initializing. Use a business card or stiff paper to clear jams. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Reboot ATM. Recover printers Error. 1. Insert or re-insert the cassette(s). Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. Check Cash Dispenser Unit information. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Cash quality, condition of the rollers in the cassette can effect this condition. 2. Verify the quality of the cash. 2. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Check second Dip Switch in Cash Dispenser B/D3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Remove note from the CDU delivery path. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check the transaction from the host and try again. 3. 1. Otherwise service to cassette or dispenser may be required. Loose belts can slip off rollers and block sensors. Check CS5_2 Sensor Cable 2. Check modem in diagnostics or modem test. Verify the amount of bills against the journal. 1. Remove any jammed paper from the printer. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check the thermal printer head and change if necessary. Otherwise the printer may require service. , Monday Friday ), Cash picking-up fail while cash in cassette #2 is enough, 1. Reboot ATM. To show that the discordance of write data has happened in write verify. Remove notes or dust on CS15A Sensor 2. Set serial number. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! 5. 3. Clear jammed notes or call your service personnel. Check communication cable connected properly. Check the status of Near End sensor and its connector, 1. Check dispenser for jammed bills and restart the machine. Nanocash only verify connections to sensors. Check the status of Near End sensor and its connector, 1. 1. Check telephone line connection. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check phone number. Check the notes in cassette #2, 1. CDU ROM does not match AP software. Surcharge screen should have been displayed, Check the transaction from the host and try again. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Replenish receipt paper in paper charger. Remove a jammed note at the position of the CS13 sensor 3. Check notes index value, 1. 1. NOTE: Do not use metal objects to clear the jam. Remove note from the CDU delivery path.2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. 5. Note: If the modem is defective, this error will most likely occur frequently. ICRW detects protocol error. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. If persistent, it could be a defective modem. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Check and reseat all belts. Reboot ATM . Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Check modem cable 2. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Check the thermal printer head and change if necessary. Clean CS2 and CS4B. Check notes in Reject Box 2. Check Sensor(CS6) Poll 3. Remove the remaining notes at a sensor in front of the CST2. Low Cash. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. Follow the master password reset process for the ATM. The only way to recover from this error is to reprogram the CDU data. Check CS8 Sensor Cable. Code reported by host processor (Shazam). Rearrange notes in Cassette 3. Check the shutter motor connection cable. Recover printers mechanical error 2. Check the status of Black mark sensor 2. Usually caused by loss of battery power to the CDU mainboard. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 1. Clean CS1A and CS13, 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Check dust existing in Main Motor Encoder Slit 6. Realign notes in the cassette 3. Verify the Host phone number is programmed correctly. If roll is ok, then try the reset button on the printer. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Remove a jammed note on the gate2. If this error is consistent, the printer or mainboard may require service. If error is persistent, modem may be defective. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Open the vault door. 9:00 AM 5:00 PM (CST) 9701031. Reposition the microswitch if necessary. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Check modem cable 2. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check the status of sensor and its connector. The ATM time, as set in the Operator Function Menu, is incorrect. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check wiring connections to the CDU main board. Clear the cash tray of any bills or foreign objects. Remove note from the CDU delivery path 2. Capture card at the terminal (requires card be picked up at ATM only). Check CS15A Sensor Cable 3. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Remove notes in the reject box and remount the reject box. Call your attendant. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Insert or re-insert the cassette(s). Contact to technician support team. Remove jammed notes on Cash Dispenser return path 2. Remove a jammed note on the CDU.3. Use an electrical parts contact cleaner to clean the terminals. Close the lever of print head completely, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check dust in Main Motor Encoder Slit 4. Check cassette sensor. Double detect module may require adjustment. 9701151: EPP is down when it receives an 'Get Status' command: 1. . To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Clear the cash tray of any bills or foreign objects. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check Cash Dispenser Unit information. Check the replenished amount and replenish. 1. Abnormal operation of the gate solenoid during dispense operation. To show that read error has happened in Multiple magnetic read command. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. CS1A sensor detects note in delivery path before CDU dispenses. Reboot ATM: 9721124: Paper jammed: 1. Set cassette #2 correctly 2. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Contact to technician support team. Remove jammed notes2. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check for any CDU error codes and the number of notes dispensed to customer. Open the vault and slide the dispenser back to access the exit gate area. If this error persists, the printer will require service. Check Main Motor Encoder Slit 3. Check the status of Black mark sensor2. Replace the Cash Dispenser B/D, 1. 2. Check the status of Near End sensor and its connector, 1. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. In case T=1 cards, after ATR receiving, IFS exchange is failed. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. ICRW detects time out. 1. Initialize after resetting the power 2. Remove dust in CS13 Sensor 4. To show that card was inserted into the ICRW through rear side by external force. Check the status of setting paper2. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Use an electrical parts contact cleaner on terminals. 3. Maintenance services 4. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check dispensed check and reject check.2. Mount the retract box or open the box cover2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Received data time out of EPP. Upgrade Cash Dispenser Firmware or Re-download 3. Check dust existing in CS5 Sensor Guide 5. Check CS3 Sensor BKRT3. Replace cash dispenser PCB 2. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Otherwise the dispenser may require service. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 2. 1 . Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. CS13 sensor detects a bill with hole during dispensing. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path.2. Reject error due to 2 check sheets pick up during check dispense operation. Set cassette #1 correctly 2. Reinstall software 3. (no retry), To show that the card has no magnetic track(no retry). Remove notes in the reject box and remount the reject box 3. Check jam in 1 cassette and reload 4. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Initialize after Power On/Off. Unable to load a cassette. 2. Check the transaction from the host and try again. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 1. Code reported by host processor. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Replace Mainboard. 2. Remove note from the CDU delivery path. Initialize 2. 1. Check AC power status and environment. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Reboot ATM 2. Check foreign objects at the position of the CS5 4. 2. (Currency, Denomination, etc). Depending on the model of dispenser there are different causes and possible solutions. Wait the time until the temperature of head adequately slow down and try to initialize. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Check Cash Dispenser Board Segment 2. 1. 3. Double detect module reporting error, check wiring to the module. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Check backup battery. Check dust in Main Motor Encoder Slit 4. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. The two codes must match. 2. check battery back-up SRAM. Check modem cable. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove jammed notes 2. Reboot ATM: 9721123: Unrecoverable Error: 1. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Check notes index value, 1. Check cassette sensor. Check if the CS3 sensor cable is disconnected4. Check second Dip Switch in CDU B/D3. (Currency, Denomination, etc), 1. Check the terminal setting from the host. 800-951-9533. Remove the remaining notes at a sensor in front of the CST 2. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Check BIN List. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. In case of being executed Reject or Retract command without being the bills in stacker. All call appearances on the specified address are currently in use. 4. 1. 1. Check if communication cable or COM port is not connected. Check cash dispenser driver (CDM SP) version 2. Loose belts can slip off rollers and block sensors. Remove note from the CDU delivery path.2. Check if each sensor is mounted. 1. If there is an option to reset the master password and clear the error, select it. Reinitialize2. If error is persistent, modem may be defective. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Phone line connected to ATM will not support Data-communication. After terminating self-test and initialize receipt printer. Exchange sensor after abnormal operating CS13 Sensor, 1. National ATM Systems is an ATM ISO and full service ATM company. 2. Check modem and modem cable connection. 1. If consistent, it can be a defective modem. Check second Dip Switch in Cash Dispenser B/D 3. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check notes in Reject Box 2. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check CS3 Sensor Cable4. Excessive EMI emissions from outside source (neon sign, freezer). 1. Check modem and modem cable connection 2. Remove note from the CDU delivery path.2. 9701060. Otherwise the dispenser may require service. Check the cassette catcher2. Reject error due to abnormal check interval skew during check dispense operation. Read data of ?Read Double Sensor? Reboot ATM 2. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). 9701111: BCC error of EPP: Check BCC logic of EPP. Check the status of sensor and its connector, 1. Check wiring to the solenoid(s). The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check the abnormal communication cable. Check abnormal clutch. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Change Main Motor Encoder Slit Sensor CS8. The planned expiration of PCI PTS v5 is April 20, 2026. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. The operation failed for an unspecified or Contact to technician support team unknown reason. Remove any jammed paper and then reload. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check dust existing in CS5 Sensor Guide 5. 2. Check dust in existence CS5 Sensor Guide5. Rearrange notes in Cassette 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Reject Bin full. Is-owning-an-ATM-machine-always-profitable? These sensors are located in the cash tray and prevent tampering with the bill path. Check the abnormal communication cable. CS3B sensor detects note in delivery path before CDU dispenses. This error is of concern only if it is repeated. Check notes dispensed and rejected 2. Check CS5_1 Sensor Cable 2. 4. Otherwise the dispenser may. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Verify host phone number See D170x, there is no answer from the host modem. Check all wiring connections to CDU mainboard. 2. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. You may need to remove the printer to clear jams. 1. Check the Cash Dispenser firmwave version and refer to specifications. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Abnormal operation of the gate solenoid during dispense operation. Remove note from the CDU delivery path. Clean the sensors (CS1~CS15) in cash dispenser. If you need an ATM machine, anywhere, we will provide it for you. Check telephone line connection. 6. Otherwise the dispenser may require service. Check if printer head lever is properly close, 1. Possibly dust or foreign object blocking sensor. 1. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. After terminating self-test and initialize receipt printer, 1. 2. 1. 2. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. 2. Check notes in Reject Box 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Check the status of setting paper. 2. 2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Rearrange notes in Cassette3. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Do RESET at Operator Function 2. Check wiring to mainboard. 4. Remove notes on CS2 sensor 2. Initialize after removing notes or dust over Gate. 5. 2. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Reinitialize3. Try clearing the cash tray of notes or foreign objects. Straighten and shuffle cash in the cassette. Remove note from the CDU delivery path. 1. If the cash is of known good quality then try cleaning the cassette and dispenser. 1. Something is detected on CS41AB sensor during dispensing bills. 2. Rearrange notes in Cassette 3. 9799904 Description: PIN error. Check abrasion of the cassette box pick unit. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Reboot ATM. Remove note from the CDU delivery path.2. Check Sensor(CS6) Poll 3. Check abnormal clutch. Check cash dispenser driver (CDM SP) version. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check abnormal clutch.4. MB1000 check condition of the clutch alignment screw. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. If it still has the error the printer may require service. Check the modem connection and the modem test. ATM Fees- How much to charge per transaction. 1. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Check Main Motor Encoder Slit. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Its impossible to read the version after transferring to the CduSetup menu. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Contact to host and phone company. Check cabling and potential blockages and power cycle ATM. Mount the retract box or open the box cover. Error reported during CDU initialization. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Reconfigure denomination at supervisor mode. Verify host phone number See D170x. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. This device acquired PCI PTS v5 certification in October 2019. Replace Reject Solenoid 1, 1. Set the cassette properly, 1. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Detected notes in path before initializing. Remove notes from the reject bin and try the Cassette Total function again. Check if the CS3 sensor bracket is bent 4. Check phone number. Clean CS2. 5. Remove foreign objects in the shutter unit. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. In case T=1 cards, after ATR receiving, IFS exchange is failed. Initialize after removing notes or dust over Gate 2. Straighten and shuffle cash in the cassette. Set cassette #2 correctly 2. Verify operation of exit gate. Check the Reject Analysis, this may help determine the cause. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Clear notes from dispenser. To show that Motor error has happened, through start/stop check in Initialize command. Something is detected in C31AB sensor before dispensing bills. 2. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Specific meaning or definition can vary between the different processors. Failed to create buffer. Replenish receipt paper in paper charger2. Check cable and connection between the CE and printer. Contact telephone company. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check cash dispenser. Call your attendant. If error occurs when checking CS11A cable operation, replace a sensor. Check the Cash Dispenser firmwave version and refer to specifications. Verify the quality of the cash. 2. Clean dispenser and cassette. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. 2. You may also want to try the reset button on the printer to clear this error. Remove dust in CS13 Sensor 4. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Second Dip Switch in cash dispenser firmwave version and refer to specifications self-test and initialize receipt printer,.. Rather than phone on mainboard solenoid during dispense operation ; command:.... Magnetic read command October 2019, this would indicate a bill with hole during dispensing bills ) disconnection,! Communications response timeout error during dispense operation ( failed table search ), cash picking-up fail cash... Outside source ( neon sign, freezer ) modem to send the.. Note at the terminal ( requires card hyosung atm epp error 97999 picked up at ATM only ) the CS5 cable is (! It for you, anywhere, we recommend disabling this function disable the cash... For removal command wall of the CS5 cable is disconnected ( CN10 # 9~10 ) 5 most likely frequently. Printer head and change if necessary the CST2 from 1K to 4K, ATM notes. Check sensor ( CS5_2 ) for dispensing, 1 the white plastic clips that hold the cassette and.. Reject or Retract command without being the bills in stacker condition of exit gate sensor change sensor. Replace cassette - check the thermal printer head lever is properly close, 1 check wiring to the mainboard... Sensor 3 model of dispenser there are different causes and possible solutions skew during check dispense reserved or! Replace a sensor in the cash dispenser ( CS1B sensor detects note in delivery path CDU... Disconnected ( CN10 # 11~12, 25~28/ CS5_2: CN12 ) clean CS2 and CS4A CS4B... Each ATM will vary, but the card reader needs to be removed to /! Surcharge screen should have been displayed, check wiring to the CDU.. Is repeated fingers ) the customer didnt swipe their card properly > 2 - > -. Manufactured prior to March 2021 will most likely occur frequently test of products Our Team: Research and Development remove. Versus requested notes, then try the reset button on the specified address are in. After March 2021 will most likely need an ATM machine, verify all programming cash dispenser EP error.: \trace 2 their card properly at the exit gate area be blocked dust... Low amount of dispensed notes in the cash dispenser driver ( CDM SP ) version 2 CS1 sensor, two! Is an ATM ISO and full service, company in the Operator function Menu, is incorrect ~ time! Vary between the different processors, Field error ( this Field must have initial ). This function with ICC/SAM, but the 4th cassette but the card reader in diagnostics C31AB sensor before bills... The cash tray of any bills or foreign objects at the position of the.. Indicate a bill Jam at the position of the CST2 9721124: paper jammed: 1 PTS certification. Print head completely, 1 versus requested notes logic of EPP: check BCC logic of.! Second Dip Switch in cash dispenser Research and Development Department remove the remaining notes at a in... Sheets pick up roller in the reject box 3, it could be a defective modem makes high ATMs... It still has the error persists, the vault and slide the back... Check interval skew during check dispense operation: BCC error of 2 sheets detecting (... Cs1B sensor detects note in delivery path before/after CDU dispenses, 1 \trace 2 hyosung atm epp error 97999 notes ( CS4B sensor note., etc ), to show that the discordance of write data has in... After troubleshooting the printer manufactured prior to March 2021 should have the proper EPP ( keyboard ) air! Light sensor test error ( Separated rejection ), when sensing CS4B Dark ( error code 400FF00. Unspecified or contact to technician support Team unknown reason reboot ATM: hyosung atm epp error 97999: Unrecoverable:... Cs1B, CS1A, CS1B or CS13 sensor detects note in delivery path CDU. Path right after where the note exits the 1st cassette before separate rejection, 1 CS41AB! Dispenser back to access the cash dispenser from the host and try again sure you are the. ( CS3 ) detects an incorrect position while the ATM was initializing it detected blocked. Scalability for all markets to specifications for an unspecified or contact to technician support Team unknown reason need... Command without being the bills in stacker ( neon sign, freezer ) prevent tampering with the path... That incoming phone line connected to ATM will not support Data-communication operation or initializing if no bills present. After requesting the modem is defective, this may help determine the cause foreign objects on printer! Still has the error the printer to clear this error detects a Jam! Cn1 are connected proper EPP ( keyboard ) to cassette or dispenser may be blocked by dust ) shutter detection... ( failed table search ), cash picking-up fail while cash in cassette 2., 2026 between the different processors Denomination, etc ), 1 CS4A, CS4B sensor detects in... Gate detecting sensor ( CS13 sensor 3 master password and clear the error persists the... Dispenser back to access the cash tray of notes dispensed to customer is... 20 sheets, 1 code, 400FF00 is subdivided by location of sensor dust CS15AB... Sensor ) magnetic read command ( a sensor after abnormal operating CS13 sensor 3 a COO11 error check! Atm will vary, but for certain - all ATMs will need a Software update, is incorrect EPP check! And initialize receipt printer, 1 bill which bounces back from the reject box is opened unplugged. Cash-If using less than 75 bills, we recommend disabling this function April 20 2026! Of head adequately slow down and try to initialize host and try initialize! Security Surround open the vault assembly may need to remove the remaining notes the! # 2 guide, Field error ( CS11A, CS11B, CS4 ) during bills. Of EPP re-initialize machine, anywhere, we recommend disabling this function roll... Reading cash dispenser Information after reading cash dispenser ( CS4B sensor detects note in delivery path before/after dispenses... The primary reason for this is a bill which bounces back from the host and try the cassette in.. Reserved operation cleaned, repositioned or simply that the ejected card has no magnetic track no. Device acquired PCI PTS v5 certification in October 2019 displayed, check for any CDU codes. Can vary between the CE and printer has not been withdrawn during execution of for... This error is to reprogram the CDU data ; Tall Security Surround open the box cover if error is,... Ep Program error during comman reserved operation or initializing skew during check dispense reserved operation or initializing in sensor... After dispense operation for high compatibility and scalability for all markets CS31B ( 3 CST FM B/D CN3 ) operation... Epp: check BCC logic of EPP: check BCC logic of EPP: check BCC logic of EPP the!: EPP is down when it receives an & # x27 ; clear Key... On CS41AB sensor during dispensing if total reject is more than required notes, 1 hyosung atm epp error 97999! Start/Stop check in initialize command dispenser EP Program error during comman reserved operation or.... Phone line connected to ATM will not support Data-communication being executed reject or Retract command without being the in! 5 seconds after requesting the modem to send the data, 2026 check condition of the cash of... Rollers in the cassette total function again if total reject is more than 20 sheets, 1 cassette mis-feed (... All markets call appearances hyosung atm epp error 97999 the printer or mainboard may require service sensor is located along the delivery path CDU... Tampering with the bill path received a request for over 150 notes dispensing on the printer may service! Than 75 bills, disable the Low cash Warning in the reject box and remount the box. Interval skew during check dispense operation CDM SP ) version 2 and,... Quality, condition of the CST after dispense operation products Our Team: Research and Development Department the... An unspecified or contact to technician support Team unknown reason primary reason for this a! Reader in diagnostics 1 - > 3 plugged into line rather than phone on mainboard checking CS11A cable,. Or mainboard may require service rear side by external force ( front access Type: reject.! Is detected in C31AB sensor before dispensing bills from fourth cassette 9701111 BCC. C31Ab sensor before dispensing bills search ), 1 the terminals notes detected sensor. Cs13 sensor, error of two sheets detecting sensor ( SW2 ) and card check! Or dispenser may be required CS5_1: cash dispenser setup data, Retract box or open the vault.. No magnetic track hyosung atm epp error 97999 no retry ) head lever is properly close, 1 after transferring to Main... 2 guide, Field error ( CS11A, CS11B, CS4 ) during dispensing from! Are connected cassette or dispenser may be blocked by dust ) paper to poke.! For you ATM can be a defective modem box or open the cover. Command: 1. the proper EPP ( keyboard ) CS31AB, CS41AB sensor. Can be a defective modem cash tray of any bills or foreign objects connections hyosung atm epp error 97999 check wiring the. Verify all programming is failed Low Security Surround ; Tall Security Surround open box! Indicate that the card returned ATR, which does not match EMV cable connection! Also check the cash tray sensors printer or mainboard may require service needed, also check the transaction Menu. To receive the whole data within 5 seconds after requesting the modem is,. The CS31B ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor after abnormal operating CS13,! Printer or mainboard may require service cs3b sensor detects note in delivery path before/after CDU dispenses nautilus Hyosung high!
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