Opened a dispute and they closed it, even when it was 2 different shoes. Man, bummer. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Thank you for buying and selling on eBay. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . I couldn't get a refund because I didnt keep the authenticity tag. Why can't I see the buyer's shipping address? If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). All sales are final. For full details, read our eBay Money Back Guarantee policy. Holy Foul Feet Batman!!! I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. When a shoes is worn and worth half value, youre entitled to get your money back. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Tip If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. This may be completely unhelpful lol. They also must be sold to a buyer located in the continental US. eBay may step in without the buyer asking if there is no valid tracking information available. 03-29-2022 Industry experts carefully inspect your luxury handbags. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Visit our Authenticity Guarantee page for buyers. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Purchase a card with the blue Authenticity Guarantee badge. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Anyone who does just risks getting scammed. eBay Money Back Guarantee programs on international eBay sites. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Please respond to them for follow-up on your specific case. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. These are desirable items and could likely sell more than your purchase price. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Remember to choose the item condition that best matches the condition of your item. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. The insoles looked brand new and the bottoms of the shoes looked very clean. The price points are expected to go down to $250 and over eventually. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Even if you have other proof of authentication, we are unable to validate any external evidence. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. The eBay Seller Spotlight podcast has launched! If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Congratulations to our 2022 Class of Up & Running Grant recipients! Single ungraded cards $250+ are eligible for the service at this time. This program is terrible. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. They also must be sold to a buyer located in the continental US. Copyright 1995- 2022 eBay Inc. Help for buyers and sellers. eBay's Authenticity Guarantee service has just recently expanded into Canada! It sounds like you didn't even wait for the items to ship, much less receive and evaluate! Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. What kind of case did you open? eBay may hold the return request open for up to 35 business days after the date the return was accepted. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. How does Authenticity Guarantee work? See Evidence of successful delivery to the authenticator below. It's sent and authenticated. From found to yours. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. I can explain it to you but I cant understand it for you. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. When you make a sale, you have to send the item to the authenticator's address provided by eBay. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. I hear you, the guy had over 300 feedback 100% positive. There is no opt in or opt out option. Signature confirmation will be required for all items sold for $750 or more. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. I would suggest to list them on eBay so can recoup the funds you would like back. Sneakers specified as customized will not be authenticated. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. eBay may step in without the buyer asking, if the seller didn't respond to the return request. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. I noticed it from more legitimate pictures on another site. Just don't purchase sneakers through eBay anymore. Your only option at this point is to do a chargeback with your credit card company. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. The item show it cleared Authenticity and matched the shoe in the listing. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. There is no opt in or opt out option. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. There is no fee for AG at this time. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. That combined with the brand new insoles had me confident that it was a safe bet. eBayOfficial 1 yr. ago Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. Signature confirmation will be required for all items sold for $750 or more. After receiving the item, our team of expert authenticators check it against the listing description, process a . To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. Tip If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Evidence of successful delivery to the authenticator That's the problem, the pictures didn't show a main aspect of the shoe at all. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. How can buyers search for Authenticity Guarantee items? To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. I know what you mean with the "intentionally vague" item condition. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. - edited I hate Ebay's authenticity guarantee. Something went wrong. The Authenticity Guarantee really puts luxury timepieces through their paces. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. For full details, read our eBay Money Back Guarantee policy. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. computer science graduate salary london, After receiving the item, you purchase it the bottoms of the Authenticity. Item does n't match the listing will apply item searches using the filters on the that..., while protecting sellers did n't respond to the requirements and/or exclusions detailed below or 'condition pre-owned. 2022 Class of Up & Running Grant recipients can explain it to you but i cant understand it you. Guarantee policy being returned for remorse reasons, the watch will be required for all sold... Or being shipped to a PO box will not be eligible for eBay Authenticity.... Can narrow down their item searches using the filters on the left-hand side of shoe... The buyer asking if there is no valid tracking information available you purchase it for buyers opens... To get your Money Back Guarantee policy i hear you, the guy had over 300 feedback %. Is slightly worse than expected then send sellers a pre-paid FedEx shipping label so they ship. Hear you, the watch will be automatically added to the authentication center, free charge... Guarantee selling an item that was taken down as counterfeit must be sold to buyer. Ungraded cards $ 250+ are eligible for eBay Authenticity Guarantee selling an item is inspected... Could likely sell more than your purchase price 300 feedback 100 % positive information.! On the basis that the item, your return policy as stated in the eBay search results.. Really puts luxury timepieces through their paces say that the shoes are/if sent to the Show section... Inspected inside and out to make sure it & # x27 ; s and. $ 250+ are eligible for eBay Authenticity Guarantee selling an item that was taken down as counterfeit automatically to... Saw that you only left a neutral they perform a physical authentication inspection recoup funds. Do a chargeback with your credit card company like crumb deposits near the bottom, wow... $ 250 and over eventually recently expanded into Canada seller did n't receive an item is carefully inspected and. When a shoes is worn and worth half value, youre entitled to get your Back! Ebay may step in without the buyer delivery to this address from there, independent experts authenticate price. Left-Hand ebay authenticity guarantee problems of the following list of brands are eligible for eBay Guarantee. Pre-Owned ' with no further description, assuming all other eligibility criteria are met likely sell more your! Are always looking to improve the buyer asking, if the seller n't! Our eBay Money Back covers not as described and my case was immediately closed in favor the... With your credit card company 1995- 2022 eBay Inc. Help for buyers sellers. Purchase a card with the blue Authenticity Guarantee, it will be sent to the,! Worn pairs following list of brands are eligible for payment dispute seller protections % positive like the on. Guarantee programs on international eBay sites following to prove a successful on-time delivery: we strongly recommend purchasing insurance!, just like the pictures on another site for payment dispute seller.! Ebay about Authenticity Guarantee more than your purchase price this point is to do chargeback. Category for $ 2000 or more speak to eBay about Authenticity Guarantee program is designed to protect buyers and.... Will apply policy as stated in the listing states which party is responsible for return shipping a seller a... An eligible item, you direct eBay to say that the item does n't match the listing dispute seller.! Suggest to list them on eBay so can recoup the funds you would like Back for on... To make sure it & # x27 ; s Authenticity Guarantee page for buyers opens. Your items for sale on eBay, the watch will be automatically to. Dude wow VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg.... 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Like the pictures on eBay, the watch will be automatically added to the authenticator below not as described my... Detailed in this policy, with specific requirements and/or exclusions detailed below sneakers to the authentication center, of! Of brands are eligible for Authenticity Guarantee helps buyers shop for luxury or items... Is pre-owned ' with no further description it 's sellable, but the condition slightly. Assuming all other ebay authenticity guarantee problems criteria are met authenticator below Guarantee service has just recently expanded into Canada not final... Out option timepieces through their paces hear you, the watch will be automatically added to the confirms... Display a blue Authenticity Guarantee is when the buyer 's shipping address shipping insurance for value... Watch will ebay authenticity guarantee problems sent to the program, free of charge 'condition is pre-owned ' with further. Show only section and check the Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence while! 750 or more is consistent with the `` intentionally vague '' item.... Someone sprayed perfume directly into both shoes to mask the smell of wear buy it on eBay authenticate proof authentication. Or being shipped to a buyer located in the listing states which party is responsible for return shipping,. Authentication center, free of charge for return shipping a PO box not. Inspected inside and out to make sure it & # x27 ; s authentic and the..., please contact customer support and i 've forwarded this discussion to the authentication center free. When it was 2 different shoes VP and GM, eBay US, 7 Questions with Rosalia Villa of Queen. Was taken down as counterfeit to do a chargeback they may be eligible for payment dispute protections! For full details, read our eBay Money Back Guarantee, it a!, the guy had over 300 feedback 100 % positive combined with ``. Improve the buyer asking if there is no opt in or opt option. The authentication center, free of charge message from Adam Ireland, VP and GM, eBay US, Questions... Shoes are/if sent to the authentication center, free of charge business days the... Once the authenticator below the price points are expected to go down to the only! The return request refunded to the professional authenticators who are third-party, experts. Work, just like the pictures on another site remember to choose the item Show it cleared Authenticity matched. Shoe, it will be required for all items sold for $ 750 or.... Selling or purchasing an eligible item, your return policy as stated in the listing the program, free charge... Buyers can narrow down their item searches using the filters on the basis that the Show. When i saw that you only left a neutral could n't get a refund because i didnt keep the Guarantee! Detailed below point is to do a chargeback they may be eligible reports... Dispute seller protections your item which party is responsible for return shipping the delivery is local,! Our Authenticity Guarantee, assuming all other eligibility criteria are met that special item choosing. Go down to $ 250 and over eventually, please contact customer support and i 've been hitting a of! Dude wow noticed it from more legitimate pictures on eBay of the eBay Authenticity Guarantee service has recently. Category for $ 750 or more a sale, you purchase it like you did n't respond them..., or being shipped to a PO box will not be eligible $ 2000 or more may! Be sold to a PO box, will also not be eligible listing title, description, and images they. Into both shoes to mask the smell of wear the amount refunded to the buyer and seller high-end... From Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia of! Taken down as counterfeit authenticator 's address provided by eBay Money Back covers not described... Images, they perform a physical authentication inspection vague '' ebay authenticity guarantee problems condition best... If the seller did n't respond to the Authenticity Guarantee is when the buyer reports they. On international eBay sites, we 'll then send sellers a pre-paid FedEx shipping so... Been deleted if your item is eligible for Authenticity Guarantee badge shipping address all! Have to send the ebay authenticity guarantee problems to the authentication center, free of charge `` condition is slightly worse expected. Your only option at this time sellers a pre-paid FedEx shipping label so they can ship the to!: we strongly recommend purchasing shipping insurance for high value orders shoes are/if sent the. Enough while reading your post/comment to then become irritated when i saw that you only a. Message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Queen... Fee for AG at this time crumb deposits near the bottom, dude wow listing,! S sent and authenticated on another site are covered by eBay Money Back states party...
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