Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. The next morning while waking up, we found a stage 2 larva bedbug. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This service may contain translations powered by Google. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Shortly after my husband went to get ice and when he returned his room key didn't work so he went to the front desk to find out why. 2 Queen-size beds 1 Queen-size bed. Crystal Beach Hotel. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! The lady at the front desk was very standoffish and rude. Do yourself a favor and stay someplace else. I asked why and they said because of Covid. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. The lady at the front desk was very standoffish and rude. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w . Get the travel advice you need. Something went wrong please try again later. Bed Bugs. Staff was friendly, professional and helpful. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The lady at the front desk was very standoffish and rude. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. All you can do is check for them on arrival. Does Crystal Beach Oceanfront Hotel have any great views? Thanks again for being our guest! 2.5 star property. The sofa looks like it hasn't been pulled away from the wall in quite sometime, there were soo many dust bunnies and filth. hotel chains have the most bedbug reports, Holiday Inn Express Hotel & Suites Ocean City, Howard Johnson Plaza Hotel Ocean City Oceanfront, LONG & FOSTER: OCEAN CITY Vacation Rentals Office, The Ryan Haley Team Ocean City Real Estate, Lynch, Vaughn - Ocean City Property Service, Hampton Inn & Suites Ocean City/Bayfront-Convention Center, LONG & FOSTER: OCEAN PINES Vacation Rentals Office. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker Eve gave me room keys for room 519. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com Our room was clean and spacious. Own or manage this property? I take great pride in hearing how wonderful your stay was! The yellow building with blue trim and white railings fits in with nearby hotels. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. By the time they would check you in, the line had grown to fill the lobby and it was a slow process. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. The room and everything in it seemed fine, clean, spacious when we got in. I would highly recommend to anyone going to the beach. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Amenities; Gallery. Thank you again and we hope to see you soon! 8 am - 11 am. We had a certified service animal with us still in training. more. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. 8.6. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. Our hotel is on the boardwalk at 25th street in Ocean City, MD. Booking.com. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. The lady at the front desk was very standoffish and rude. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. I was initially very pleased with the Crystal Beach Hotel in Ocean City. See more questions & answers about this hotel from the Tripadvisor community. When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. We are so disappointed in this place even though we really liked our location and our room. She insisted she had no such papers and that we needed to move room immediately. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. We won't be back. Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. The only way to leave a review is to first make a booking. There are so many great places to eat within walking distance. Our room was a very nice size and very clean. This time was just as nice as before. Barracuda restaurant had great food. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. See which hotel chains have the most bedbug reports. Malia, we regret to hear of the issues you experienced. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. It was around 1:30am at this point and I was in bed. I stayed here two years ago and was very pleased with the entire hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We brought it up to the front desk and asked for a new room. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. GROSS. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The room was clean and the hotel was great. Customer service/satisfaction is not a priority at this hotel. He checked the bedbug, trapped it and gave us a new room. A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. We have more than 70 million property reviews, all from real, verified guests. Photos are clearly as you see on website. The room and everything in it seemed fine, clean, spacious when we got in. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. The view was beautiful. We appreciate you letting us know of the issues you experienced with our reservation office. We ended up driving home at night because we couldn't experience another second in that dump. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. We left to return later while she was leaving and another lady started her shift. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. YUCK! We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! Thanks again for being our guest! I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. The man answering the phone for the hotel told us our reservations where for Sunday and Monday and said he would have to charge us for one night because of 72 hour notice. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. Serving breakfast, lunch, dinner, and drinks a la carte, you . I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. The room was carpeted and tiled in kitchen and bathroom. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. Is Crystal Beach Oceanfront Hotel accessible? Beautiful location. And he also there was no hurricane but just light winds and rain. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. A great family oriented place! Our floors were very sandy by the time we left. We left to return later while she was leaving and another lady started her shift. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! There was no daily housekeeping service during our stay. Review tags are currently only available for English language reviews. At Crystal Beach Hotel, guests will find a 24-hour front desk. We've sent you an email so you can confirm your subscription. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. We offer several different room types and are certain that we can find a room type to fit your family budget! We brought it up to the front desk and asked for a new room. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Staff was less than easy to get along with. It was yet another bedbug. Additional sorting options might be available (by type of traveler, by score, etc). Right on the boardwalk. The view was beautiful. but location was the best thing ofall. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. I was pleasantly surprised at how friendly and nice the front desk personnel were. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. We left to return later while she was leaving and another lady started her shift. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! I would definitely consider staying again. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. All in all this motel was a poor rating and will never stay there again. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? While there the hot water system went down so no shower. Loved the jetted tub. more. Yes, there is elevator access to all floors. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. We loved being on the 5th floor, nice view. I didn't even want to give 1 star. Try again. A private bathroom comes with a bath or shower. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Bed Bugs. The next morning while waking up, we found a stage 2 larva bedbug. Most of the pool was in the shade by 3pm so it got a little chilly. WiFi is available in all areas and is free of charge. Maybe the girl recognized him but I thought that was very unsafe. Reviews are most valuable when they are original and unbiased. They even allowed us to come back and us the amenities after check out. Yes, we do have ocean view rooms. Great 28 28 reviews 10. . Ocean City, MD - Crystal Beach Hotel - "Really nice!". Balcony . View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! The view was beautiful. This one appeared to be either a 5th stage or adult bedbug. All of our rooms have been recently renovated and come standard with: Kitchenette, Mini-Fridge, and Microwave. Photos are clearly as you see on website. Bed Bugs. <[emailprotected]edbugregistry.com>. To see correct prices and occupancy info, add the number and ages of children in your group to your search. This is the version of our website addressed to speakers of English in the United States. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. He checked the bedbug, trapped it and gave us a new room. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. Room could have been a little bit more updated with modern or newer spreads and flooring. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Please see our partners for more details. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. This hotel is clean and located right on the beach. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. The Carousel Hotel did refund our money thankfully. if the writer is claiming to be someone else). Yes, guests often enjoy the city view available here. And she proceeded to remind us that we needed to keep our dog quiet. I cannot say enough of wonderful things about this hotel and staff. Staff was pleasant. Payments made by partners impact the order of prices displayed. Kudos to room service. We love this hotel. Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! Thank you from me and my grandchildren and you will be seeing us again. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. She then assigned us a new room. Look no further than Barracuda's Bar & Grill! Cribs and extra beds aren't available at this property. Taxes and fees that are shown are estimates only. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. About the Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Property Features As a guest of Crystal Beach Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a seasonal outdoor pool. I had to go to the front office and get towels they did not give any wash cloths at that time. The lady at the front desk was very standoffish and rude. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I stayed here two years ago and was very pleased with the entire hotel. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Guests looking for a simple, quiet stay appreciate the clean rooms and value price. The Ocean is directly connected with the boardwalk. Trisha, thank you for leaving a review of your stay at the Crystal Beach Hotel. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Most of the pool was in the shade by 3pm so it got a little chilly. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Feeling like enjoying a drink while relaxing poolside? We were fully refunded (at least, we were told. The room and everything in it seemed fine, clean, spacious when we got in. The hotel staff is very friendly and accomodating. Our view from the balcony on the 5th floor was amazing. Shower. For specific inquiries, we recommend calling ahead to confirm. There was vacancy at the motel and this was a busy weekend coming up it was bike week. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Searching Availabilty. Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. She then assigned us a new room. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Parking is very limited. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Please note that all Special Requests are subject to availability and additional charges may apply. The website states that the rooms have been recently renovated but Im not sure any of ours had been. Booking not found double-check your booking number and PIN then try again. We were content with the new room up until about midnight. Contributions should be appropriate for a global audience. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. The room was an ocean view on the top floor. The room was an ocean view on the top floor. Overall a nice stay I will however try a different hotel next time. Room could have been a little bit more updated with modern or newer spreads and flooring. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! This one appeared to be either a 5th stage or adult bedbug. We left to return later while she was leaving and another lady started her shift. We checked all of our belongings and moved everything into our new room. Kudos to room service. Crystal clear that I wont stay here again! Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. Our new room seemed fine except that the water in the shower didn't warm up much. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. <[emailprotected]edbugregistry.com>. Lunch + Dinner. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. In fairness to the hotel and its staff, this situation was handled well. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. I would definitely consider staying again. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. They did not change the towels or awash cloths. I take great pride in hearing how wonderful your stay was! Free WiFi access is available. Crystal beach hotel in Ocean city Md did not provide maid service. Videos; Webcam; Rooms; Barracuda's Bar & Grill; Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. In fairness to the hotel and its staff, this situation was handled well. Staff was less than easy to get along with. Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. The partial view from my view was great ! emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The day staff was helpful but the night staff didn't seem to care. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. 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