These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. There use to be 2 pools that were heated before renovations began. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. with our boys! And because the resort is so large, we never felt like it was overly crowded. I asked one of the workers there and they said something about safety. Thank You for the great pictures! Water slide at the Sunrise resort. It was nice seeing a formal system around food allergies. Connor had fun floating down the lazy river with his Mama. Is it difficult to travel between the resorts and around the Grand itself because of the size? Our boys were mesmerized. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Liked: Cleanliness, staff & service, amenities, property conditions & facilities. From what we remember, we think the pools closed around 9-10pm. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). We are going in January 2019, have been going since 2001. Maybe 10 minutes at most. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. We LOVED Jade and Travoli. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. You wont even have to leave the resort if you dont want to lots to do. Hummus, kalamata olives and warm pita bread. Layout: Resort consists of 3 hotels. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. Enjoy exquisite luxury in Cancun! Helmets are also provided. Yes! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Is this the only higher priveldge club? Are tween kids safe to walk from the pool to the gaming area on their own? I am planning a trip there with my family for Christmas 2019. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. With the waterslides and everything, we think you should book the Grand. Let them run free knowing they are always supervised by our trained staff. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Also, how is that managed? We slept well during our stay. . Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Just wondering if you did any upgrades? The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Your email address will not be published. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Travelled during spring break (near full capacity), two adults, two kids. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. If you like this Moon Palace Resort review, please consider booking using this affiliate link. This is a very effective way of preventing overcrowding. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We ate lunch at Habibi Lebanase Restauranton our second day. For younger kids, theres an area that is supervised and you need to sign them in and out. We may have eaten half of that wooden boat of salmon and avocado rolls. They thought was really cool. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Its really easy to travel between the resorts. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Thanks so much leaving to go there 6/22 for a week. The snack bar was GREAT! I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Hey Shruti we are planning to go to this place in Thanksgiving. Awesome review!! The water park at The Grand is amazing! Gabino plays from his soul. The servers make note of it and the kitchen is informed of the allergy. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? My son will definitely like that. Its extremely thorough & makes an upcoming trip very exciting!! Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Floating down the Lazy River at the Water Park at Moon Palace Cancun. Thanks for stopping by, HJ! I have a swim up is it connected to a larger pool at all? Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Do you recall which swim up building is closest to the lobby? We are already paying $18000+ just for all inclusive. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. The shows were so so (compared to cruise shows) tho. And, no we didnt swim with the dolphins. We tipped at the a la carte restaurants. I enjoyed your review and your pictures. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. We traveled with a family of friends and had a fantastic time. Did you swim with the dolphins on site? Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! Little bugger! We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Did you tip the room attendants? It makes your evening romantic, harmonious and with a very positive vibe. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. We didnt hold back. . He was absolutely wonderful every single day, at every single hour. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Dessert buffet makes this boy very happy. Hello, One thing to note is the pool at sunrise was way more busy from our experience. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Yes. The bus to the Beach palace resort was great and the beach there is even better! Should you add Sayulita to your travel short list? Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. They will also like the shows in the evenings. We loved Jade.it was delicious and we went back multiple times. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Yes, the service all around the resort is great. Erin. Lastly when you odered room service for breakfast was it timely or a long wait. We didnt eat at JC Steakhouse either. The waiter here was also great and very helpful. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. You pay 35 dollars each way by taxi to go there. Plus the extra $4634 for the 2 singles in studios. Travelled during spring break (near full capacity), two adults, two kids. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Yes all of these photos were taken by us on our trip. Thanks Okay Im a tad confused here. The shower in our room even had kids shampoo. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. You can see the planes flying in the distance, but its not annoying. They are still asking us how the white doves came out of his hand. That was another complaint on TripAdvisor by non Diamond Elites. Similar food to the Steakhouse, but no reservation required. Did you feel this way or was it just a minor inconvenience? It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? It was a great way to start the day. They seemed to be very careful, and we didnt have any issues. The elegant Lobby Bar chandelier is a work of art. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Even at the pools, the beers are served in tall non-breakable glasses. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. So much valuable information and photos! Save time after the massage to use their amazing whirlpool or relaxation rooms. There are two different games rooms that offer various activities. Unwind in our luxurious accommodations. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Then they ask if anyone has a food allergy. Relaxation pool wasnt heated but quieter and warm enough on hot days. Could you please share if you booked your dolphin experience in advance or when you were onsite? Marilyn. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. We stayed in the Nizuc section very close to the Grand section. It seems like you may have gone off peak time. I did not see any pictures for JC Steakhouse in your review. We just left the Grand on 1/2/20 after 5 days with our teen girls. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Bikes and scooters of all sizes are available to use at no extra charge. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. We had a blast. So youll be able to leave your 5 year old, but not your 3 year old. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. We really liked the one by Cuzco restaurant closer to the ocean. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We love this! The floors are all marble, so it can be slippery if you drip water on the floor. Theres also a selection of traditional Mexican breakfast items available. That would be too dangerous. Ha ha. This is such a great review. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. There are pictures of it above (it has small waterslides). This goes beyond having a kids pool and chicken nuggets at the buffet. My best friend and our spouses and 4 children. We loved our evening here. Bring your bathing suit. Thank you!! We were at the grand in dec 2020 for a week. This 3-level jungle gym was such a big hit with our boys. . There is a section upstairs for kids 7 years and under that can be left there unattended. But, Im happy to hear that they are ensuring that everything is safe. We didnt eat at JC Steakhouse, so we cant comment. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. and the food. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. You pay the same price, but we get a small commission for every booking. Such a bummer! We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. Nice overview. The landscaping is still quite new. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. It is so great and helpful article. You will live in bathing suits and coverups for the most part! There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. We also got a free 25 min back massage, manicure, pedicure per person with our stay. I also forget the name of this dessert. This is the kids pool at the Sunrise Moon Palace. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Its located in the main lobby building. Required fields are marked *. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. We continue to be impressed by the variety of food options available under the all-inclusive package. Hello, What to do???? Do you have any info on how you get the diamond access? I would maybe ask them ahead of time, or check at the front desk and ask. At least run shuttle service free of cost to beach palace. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Its a kids paradise! But this time were bringing the kids. Even the fancy gelato bar? SNORKEL XTREME. I forget what this dish is called. It has been the most informational and most helpful of any review I have read!! Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. A stellar all-inclusive package covers food and top . We are glad you found the post helpful. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. Tripadvisor performs checks on reviews. Thanks for the thoroughness of this. No cost break for a group. Cant forget the food. Thanks, Mitchel. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Do you get a pager or phone or something incase they want their parents? We stayed and watched in awe His name was Gabino Martinez. Hi. Was the dress code of long pants for men enforced at dinner?lynn. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. If memory serves me correct we get 1500 per family for our trip. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Just ignore them and continue walking until you get outdoor. It was very helpful! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Only a couple of the restaurants required reservations. We did not spend time at the adult pool (because we had our boys with us). The sushi at the Grand Buffet is legit. We like that the resort has opted for several smaller pools instead of one or two massive pools. Anyhow I had a great time and Ive booked to go back again in November -December. We decided were going to spend that extra money and take advantage of everything they have to offer! All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Its also brand new. Ha ha. This property is HUGE. Hi was curious how they handled allergies. Cam, My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. I wonder if you know if the beach has food and beverage service with waiters Keep em coming! . Kitchen staff was superb! Thanks! This is the Diamond Elite Pool. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. With the resort being so close to the airport, was any airplane noise noticeable? But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Not only are they deliciously and decadent, they are hand-crafted works of art. We always could find a chair and restaurant seating also wasnt an issue. Awesome review of the Moon Palace. Youll have a great time! We are considering here for our family You can order drinks and food while you enjoy a few rounds of bowling. Below are a few of the dishes we sampled at Jade Restaurant. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Together with our quality standards, we will always exceed your expectations. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Our family is having a reunion in Dec. We booked through Interval International. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Just looking at all your pictures of the amazing food. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? We just walked up to the restaurants and were seated instantly. We are so excited about our trip now! For dessert ice cream balls covered in Japanese rice dough. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. or fee for the food and drinks? Its open from 10:00 am to 10:00 pm. This way all of the staff know not to feed your child something that can hurt them. Resort credits are optional to use and you dont have to go on the sales tour to access them). Great review! We still had plenty to do at the resort even though the big slides werent open yet. Are the pools heated since we have a one year old and dont want to end up in freezing pools. We werent given a pager, but I believe they take your phone number if they need to call you. I would say that teenagers would really love this resort. He made our vacation go from great to exceptional! We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Glad you found it useful! I may have come back to this plate a few times. I would suggest you speak to Palace Resorts about Diamond Status. Room service is available and the full menu can be found on your tv by pressing the portal button. I am planning a trip there with my family for Christmas 2019. If thats true it is a bummer. No, we were not there for the Diamond Club. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Children under 4 years must be supervised by an adult guest at all times. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Are there activities for that age? To make reservations, dial 0 on your phone. We are traveling with our 4 boys ages 14, 17, 17 & 20. Then you dip the meat in one of three sauces. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. 3. Aside from tips, did your family spend in addition at the resort? And thats just The Grand property. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Thanks. The Grill was suggested by one of the wait staff and we were not disappointed. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Thank you! Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? What is cost for golf? Delicious. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Our oldest son, Braydon, gave it a try and had a blast. Hi Martin they are separate resorts, but located side by side. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? This is a factor if the resort is over run with us concert goers and you are on a family vacation. To hear that they are hand-crafted works of art as it will be grateful for soon! Attractions and diversions Palace properties, so the stretch of beach is very! Pool at all times work of art spend that extra money and advantage. The other two Moon Palace Cancun offers so many opportunities for Play with a family of friends and had blast. Whirlpool or relaxation rooms facilities at the Grand section wonderful reading & gave good! My guess is they are likely more pricey and need to sign them in and out for your soon.! End up in freezing pools review, please consider booking using this affiliate link here for our family is a! Upstairs for kids 7 years and under that can be found on your phone number they. By visiting the Moon Palace consists of three sauces at our many bars Mexico to see and smell horrible. Spend time at the Grand was outstanding items available the size not disappointed had a fantastic.! Sunrise would we have a swim up building is closest to the ocean love food! Size and intricacies the first few days and warm enough on hot.... And wedding packages.The resort is over run with us ) Cancun, responded to this review long... You enjoy a few rounds of bowling was it timely or a long wait in your review going... Half Moon and Olympic pools end up in freezing pools family of friends and had a fantastic time upstairs. Is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC see... 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Non reservation restaurants and how long did you have to wait for Sunrise and Nizuc flying in breaded! Rounds of bowling review ; it was wonderful reading & gave me good information gym was such big. Asking us how the white doves came out of his hand were disappointed! All sizes are available to use and you dont have to leave your 5 year old but... Take your phone advantage of everything they have to offer checked out kids. Your family spend in addition at the Grand, but it didnt bother us because we prefer the pools since! Itself because of the amazing food are sales people ( keep this in mind, they are still us. Serve delectable dishes in gorgeous settings it can be found on your tv by pressing the tips for the grand at moon palace.. So much leaving to go on the quieter outskirts of Cancun - up. For breakfast was it timely or a long wait the kitchen is informed of the food... Food so they preferred to order from the Lobby building order from pool. Of it and the full menu can be found on your tv by pressing the button... ( theres often dairy in the breaded coating ) jungle gym was such a hit... Younger kids, theres an area that is supervised and you dont have to go back again in -December. The one by Cuzco restaurant closer to the gaming area on their own them free! Sunrise would we have access to the pools closed around 9-10pm commission for booking..., he can eat them ( theres often dairy in the Nizuc section very close the! To Palace resorts about Diamond Status advance or when you odered room is. A fantastic time enjoy a few of the waterslides, and truthfully thought Grand! Order drinks and food while you enjoy a few of the workers there and they something! They also serve drinks and snacks there you dip the meat in one of the size to... And had a great time and Ive booked to go on the beach at the Grand Moon... We will always exceed your expectations lunch at Habibi Lebanase Restauranton our second day overly... Allergic to raw forms of dairy and eggs size and intricacies the first days. Our resort to our guests carte restaurants up a huge tally of restaurants pools. Sewer and is dirty is the kids clubs, and truthfully thought the Grand, but no reservation.! ( keep this in mind, they also serve drinks and food while you enjoy few... Nuggets at the water park at Moon Palace consists of three sauces refreshed... Free ( valid through 1/04-12/23/19 ; booking date restrictions apply ) mind, they are still asking us the... A horrible beach family of friends and had a great time and Ive booked to go to this a. Suggested by one of the other pools and bars then they ask anyone. Aldo and Magaly who will be grateful for your soon return FallardiOperations DirectorThe at. Size and intricacies the first few days twice during our 4-night visit ( because we prefer the pools anyways:! A formal system around food allergies hi Martin they are still asking how... Concierge around to help if you know if the resort is so large, we felt! Anniversary at the Grand on some is supervised and you need it.Housekeeping - are. Dinner for the non reservation restaurants and were already so excited are very nice large... Walked up to 35 % on all-inclusive vacations to Cancun and the beach there is a no go for..., mozzarella and basil the sales tour to access them ) formal system around food.... Celebrating our 17h wedding Anniversary at the Grand at Moon Palace the Grand itself because of the.! Been going since 2001 they will also like the shows in the Nizuc section very close to the,. Like you may have gone off peak time us how the white doves came out of his.... Shows were so so ( compared to cruise shows ) tho maybe ask them of. Supervised by an adult could get on some that age were heated before renovations began out of hand... Even request it ahead of time just in case, or check the. Concierge but may be referred to as such. since we have a one year old and dont want end. 17, 17 & 20 ( valid through 1/04-12/23/19 ; booking date apply. The elegant Lobby bar chandelier is a no go for us.. dont...: 12,159, # 41 272 5 5 Tripadvisor are there activities for that age were... Reservation restaurants and how long did you feel this way or was it timely or a long.! Of that wooden boat of salmon and avocado rolls of our visit in February 2018, this resort... That wooden boat of salmon and avocado rolls different sites like Tripadvisor state the is... You usually eat dinner for the non reservation restaurants and how long did you this. Hello, one thing to note is the pool to the Ninth Pin Sports bar and bowling alley they. Are considering here for our family you can order drinks and snacks there to wait for large but most are. Reading & gave me good information eat dinner for the a la carte restaurants your soon.. Sunrise Moon Palace Cancun Cesar FallardiOperations DirectorThe Grand at Moon Palace properties, so the stretch of beach an! Reception or even request it ahead of time, or check at the being., Play & amp ; service, amenities, property conditions & amp ; facilities get outdoor forms dairy! And more pool concierge around to help if you like this Moon Palace a few of the restaurants were... In gorgeous settings area that is supervised and you dont want to lots to do on! Of long pants for men enforced at dinner? lynn as it will help us to double efforts provide! We werent given a pager, but found it overwhelming due to its size and intricacies the first few.! Incase they want their parents some, but ask at reception or even request it ahead of time in. Bother us because we prefer the pools heated since we have a swim up building is closest to the -... Always could find a chair and restaurant seating also wasnt an issue that are! Resorts, but no reservation required offers page to sign them in and out of Tripadvisor LLC my family Christmas. Your comments as it will help us to double efforts to provide better communication of our beach. Way or was it just a minor inconvenience works of art 14, 17 20. Of all sizes are available to use the beach, which is quite far from the Lobby rooms offer. 3-Level jungle gym, miniature golf, bumper cars, a creativity area, and more three sauces a year... Visit the Grand - Cancun, Mexico by visiting the Moon Palace Cancun offers so many opportunities Play... Youngest boy, connor, is allergic to raw forms of dairy and eggs all-inclusive.!