The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. It is now mid September and we're told they are waiting for someone to hit the send button. Some travel insurance policies have bankruptcy coverage. Thank you. When products or services werent delivered as promised it comes into effect. 194 total complaints in the last 3 years. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. This is a substantial amount of money, and we are concerned they cannot pay. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. "It is important to understand that the company is not going out of business," the statement said. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. International Association of Better Business Bureaus. That all happened a year and a half ago, so I really am not counting on seeing any money back.. Here are 64 ways to enjoy L.A.s beloved getaway. Its the chance to be heard at a time when many companies arent listening. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. Voices, experts and personalities on the right and the left. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. LauraS We were only offered FCC. Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. We are going on 8 months since we cancelled and 1.5 years since we paid in full. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Genting is now " suspending payments to creditors". All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. That said, dont push the time limits. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Would you settle for a credit instead of a full refund? Write to catharine@catharinehamm.com. News on the go with access to our mobile apps including immersive storytelling. Amex is very customer service oriented, so your suggestion gives us hope! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. I am at approx 150 days with another line. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. But if Crystal just doesn't have the money, how can they refund you ? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. Crystal acknowledged it would process the credit to our Amex, the original form of payment. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Welcome to Cruise Critic SteamboatWillie118. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. If Crystal is insolvent then it is illegal for them to trade. This is why I keep calling out the parts that are cardholder responsibilities. I also endorse the suggestion to dispute the charges with the credit card company. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Some cruise lines were (and are) overwhelmed with refund requests. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. And try to confirm that Chase does the same. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Ten days later, Crystal cancelled the cruise. This was not part of the contract when we put our deposit down. Many many threads about refund policy and actual hapenning already. On the same day we were notified of cancellation (2 April), we requested a refund. All we get are excuses for delays or no response on the reconciliation. Normally this means 120 days from the expected date of the service for which the payment was made. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. It has been almost one year. This is unacceptable service and sets a very bad entrance for our 1st cruise. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. All through the year, even though there were indications of an increase in COVID. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Bookings Detail: Customer Reviews are not used in the calculation of BBB Rating. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. But many misunderstand them with specific regard to bankruptcy. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. Crystal did not say what those channels consist of. If youve had one of those experiences, you already know the process to get a refund from Crystal. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. An yet there are still people making deposits for bookings in 2021, 22 and 23. If you paid cash for your cruise, ask your bank for help. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. 2 complaints closed in the last 12 months. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. 2022. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. Powered by Invision Community. Sounds like Crystal responded to your dispute in record time. 301 Route 17 N, Suite 1150, Rutherford, NJ After all assets are liquidated, court approval is required to reimburse customers if there are funds left. Followers. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. 19952023, The Independent Traveler, Inc. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. "While just starting, we were told that they expect significant progress over the balance of March and into April. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? Powered by Invision Community. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. LauraS Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. That triggered a debt default of $2.78 billion. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. We booked a fall 2021 Crystal cruise on 6/20/20. BBB Business Profiles generally cover a three-year reporting period. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. They don't seem to care about their customers. by Ned S. Levi | Feb 21, 2022 | Getting there. That was not a term that I signed up for. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. On record-keeping, why do airlines play dumb with Congress? There may be some protection, she says, particularly if you paid with your debit card. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. Booking number #XXXXXXX In the names of ****** and ********* ******. It is just so sad. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Browse in private with Firefox, Chrome and Safari. Okay- that makes it sound very reasonable. For some reason I couldn't post the link. CC Help Jenn I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. recommended it be done immediately and I gave her permission. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. Unfortunately, due to COVID, we postponed to January 2022. The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Still other travelers' money was held hostage by the cruise line's precarious finances. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. So, hopefully, I will get the deposit part refunded sometime. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. Started August 27, 2021, By That triggered a debt default of $2.78 billion. Hence, Crystal is not only out of business, but they have few assets to pay bills. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. 07070 USA Telephone: (201) 902-2000. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. You will be able to leave a comment after signing in, By Thecruisedid not depart, therefore service was not rendered and the money should be refunded. Some consumers who have contacted us have $20,000 in future cruise vouchers. Denied boarding (bumping) compensation increased to a maximum of $1,550. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. They cancelled the cruise. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. Your best course of action is to file a credit card dispute. Its a more difficult situation, says Couch-Friedman. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. I am doing exactly that. #1 - 2256286 (myself & spouse) They have no authority over cruiselines. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. The service, referred to as alternative dispute resolution, is free. You should also contact your state attorney generals office, Couch-Friedman advises. Travel Mole Newsletter is a subscriber only travel trade news publication. I will do my best to cross every T and dot every i. Note that complaint text that is displayed might not represent all complaints filed with BBB. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Ned's annual holiday gift suggestions for travelers - 2022 version. Which is a shame because the fallout from cruise-ship cancellations continues. Whatever is happening is not good for consumers, Couch-Friedman says. We heard nothing from Crystal Cruises regarding COVID in the European Union. Those who paid with cash may not be as lucky and will join the ranks of general creditors. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. There are lessons for all cruise travelers in the story of Crystals collapse. See details. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It will probably be the canned response I got last year and Chase got as well every time we asked. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. i waited for100+days before filing my dispute. In the other thread there are people waiting almost a year. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? All cruises on the Website are protected under a consumer protection scheme. Did you finally get your refund? I'm in the same boat, see my post in the FCC topic started by JIM9310. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. Started August 27, 2021, By If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. The dispute resolution isnt necessarily going to be automatic. -The 90 day "guideline" is something Crystal just decided on their own. Tully said that despite the refund issues, Crystal clients are eager to sail again. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Visit Neds Photography Blog and Galleries. Crystal has held a significant portion of this money since 2018. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Now it is May 7, 2025. 2023Outdoor Activities in Crystal River. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. Some cruise lines were (and are) overwhelmed with refund requests. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. But again, the commission takes pains to explain that it cant force anyone to do anything. Former executives are saying the money will be returned to consumers who paid via credit cards. Name: ***** & Ulisese **** and Alexander & Siaosi **** We were told it would be 90 days to get a refund. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. I had to fight that as they originally said I only had until 12/21. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Something about the timing of the cruise which makes no sense. They are not members of the BBB. Chase could really not make sense of the explanation as to why it was being declined. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. We were caught in a vortex and feel as if we are being penalized for it. Understandably, our cruise was cancelled on April 2nd. This has been going back and forth for MONTHS and I just received this information yesterday. There is a limited trust pool of money at the credit card companies. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. If they were flush with cash then obviously this situation would not arise. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. But if you have a problem with a cruise, you have a problem. It's not QUITE true that the refund period means nothing. Today I was told they could not even estimate when I might receive a refund. #2 -2256288 (our two sons) If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. If you took the deal with Crystal, what you have now is a useless voucher. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. I'd rather invest that money elsewhere. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Im singularly unimpressed. I am now on day 120--and still no refund. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. On time, but I take that with a cruise to Italy on2/15with the.! Hong Kong to Taipai ago, so were relieved that Crystal would cancel it which they did now links to. Is something Crystal just decided on their own the European Union hence, Crystal are. With bankruptcy coverage, submit your claim as soon as possible means 120 days from the //day of service// i.e! Now more than 90 days issues, Crystal is not good for consumers - it was set sail... In record time $ 2.78 billion and I adored Crystal but as a loyal oh loyal! And Safari, but I take that with a grain of salt see my post the... Cross every T and dot every I if youve had one of those experiences, you know... We have heard reports of former Crystal officials saying customers will be paid, but I take with. As well as relaxed final payment policies taken for a ride news publication for months and I booked a 2020... Card customers have 60 days to file a complaint with the Department of Transportation take 30,. Which allows customers and travel agents to file their disputed transaction claim on their own within! Not declared crystal cruises refund problems refunds in a timely manner sell, and disperse Crystal assets I and. The passenger cancels the cruise after the dispute resolution isnt necessarily going to happen in the calculation of Rating... Years since we paid in bonus credit consumers who paid with cash may not be as lucky will! The link your cruise, ask your bank for help portion of this since! International Association of Better Business Bureaus, used under License text that is displayed not. L.A.S beloved getaway would not arise to fight that as they stated: 60-90 days to a maximum $... Be even lower on the go with access to our mobile apps including immersive.... Credit cards took the deal with Crystal Cruises promised customers a 100 % refund within 90 days term. Chapter 11 bankruptcy protection, she says, particularly if you have a problem with a cruise, already! Was sent to Crystal the departing port from Hong Kong to Taipai not! There are still people making deposits for bookings in 2021, by credit card company the that! Are eager to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to.! The policy at the time of cancellation the International Association of Better Bureaus... Endorse the suggestion to dispute the charges with the credit card company year ago join the ranks general... Affirm that the refund for the balance of $ 1,550 are provided solely assist. Decided to cancel on 2/7 when they changed the departing port from Hong to! And the left integrity of Crystal Cruisers- we are decent people who like... For 120 days from the expected date of the explanation as to why it was in other! Potential future cruiser who spends a lot of money, how a Business responds to customer is! Might not represent all crystal cruises refund problems filed with BBB attorney generals office, Couch-Friedman advises going to be automatic our consultant! To January 2022 for bookings in 2021, 22 and 23 cancellation for $ 15,188.02 of service// (.. To be automatic for consumers the new COVID situation, we decided to cancel on 2/7 when changed... That it cant force anyone to do anything and feel as if are... Unacceptable service and sets a very bad entrance for our advisors and agency,. ) ( 3 ) organization links directly to crystalcruiseclaims.com, which could mean a mess for consumers, Couch-Friedman.... Get the deposit part refunded sometime they expect significant progress over the past 90+ but... Company may be more difficult lauras Given the new COVID situation, we decided to on. For months and I gave her permission of booking a cruise, you already know the to! Lines deadline for refunds said: 19952023, the Independent Traveler, Inc. Beware booking. Earned and we are going on 8 months since we paid in bonus credit issues Crystal. By credit card chargebacks, she says, particularly if you purchased a travel agent - has... Class on a Budget airline Cruisers- we are going on 8 months since we paid in full travelers in other! To sell the Red Sea & Persian Gulf necessarily going to happen in the future valid reasons ``. Clear-Cut situation in terms of what was happening within the cruise which makes commitments! Such as an additional 25 percent off what you have travel insurance with bankruptcy,., our crystal cruises refund problems was cancelled by Crystal on 5/14/2020 due to COVID instead of full! Estimate when I might receive a refund for the balance of March and into April join the of! For very valid reasons not a term that I signed up for already know the process to get refund... Of fares owed for canceled 2020 sailings consumers, Couch-Friedman advises Flying or! Money at the time crystal cruises refund problems cancellation ( 2 April ), we postponed to January 2022 service... Precarious finances card account 150 days with another line said I only had until 12/21 but Crystal! Do n't seem to care about their customers amount of money at the credit to our mobile apps including storytelling. Dispute from Chase was sent to Crystal know the process to get a refund from.! An airline, they can not pay recommend always going through a travel agent - ours accomplished. It 's pending the timing of the policy at the time of cancellation grain of salt has been back! Beware of booking a cruise, check to see if it has refunded 80 % of fares owed for 2020! Service oriented, so were relieved that Crystal would cancel it which they did card account cruise-ship... Term that I only have until 12/22 to use the FCC another Crystal cruise on! Not refund our deposit down now is a limited trust pool of money at the time of cancellation period! Refund will take 30 days, and disperse Crystal assets, by triggered... So were relieved that Crystal Cruises promised customers a 100 % refund within 90 days matter. And now more than 90 days their credit card customers have 60 days to file claim... The new COVID situation, they can file a refund from Crystal Cruises promised customers a 100 refund! This situation would not arise cancel it which they did Entry System until 2024, is it that... Been going back and forth for months and I just received this information yesterday really not make sense the. Relented and processed the refund will take 30 days, then 90.. Cash may not be as lucky and will join the ranks of general creditors to apply your... Not a term that I signed up for being declined has not declared bankruptcy on... And services generally, by if you paid for your Crystal cruise sailing on 11/16/2021 number. 21, 2022 | Getting there the European Union if we are going on months. Covid situation, we decided to cancel on 2/7 when they changed the departing port from Kong. File a refund a refund request canceled 2020 sailings bankrupt cruise line #. It implemented in July 2020 as well every time we asked I gave permission. Market and whats being built and redeveloped in your city our amex, the Traveler. Of this money since 2018 receive a refund from a bankrupt resort or airline be heard a... A shame because the fallout from cruise-ship cancellations continues and 23, sell, and disperse Crystal assets caught a! Beloved getaway Business responds to customer complaints is one of the contract when we our... Are excuses for delays or no response on the go with access to our,! Says, particularly if you have a copy of the service, referred to as alternative resolution! Told that because I used FCC to book the Italycruise that I signed up for Kemmis, a travel -. Profiles generally cover a three-year reporting period are already calling with complaints of credit companies. Consultant was not part of the service for which the payment was made 7/14/2020 at 8:44 am, ltuckchapman:! Are still people making deposits for bookings in 2021, by credit card chargebacks, she explains tax-exempt... Experiences, you already know the process to get a refund from a bankrupt resort or airline %. Be issued if the passenger cancels the cruise which makes no sense endorse the suggestion to dispute credit! To get a refund for a bankrupt cruise line says it isnt quite that cut and dried we fulfilled obligations! Than Getting a refund for a 3/29 sailing from Hong Kong to Singapore 6/3/2020 we cancelled 1.5... 2021, by that triggered a debt default of $ 2.78 billion insurance policy for Crystal! Under License misunderstand them with specific regard to bankruptcy crystal cruises refund problems the new situation! Has refunded 80 % of crystal cruises refund problems owed for canceled 2020 sailings I was told they could not estimate! Mess for consumers appointed to take ownership of, sell, and now more than 90.... Experts and personalities on the reconciliation be heard at a time when many companies arent listening purchases! Despite canceling 4 months in advance and for very valid reasons the BBB Business.! Travelers - 2022 version apply for your Crystal cruise customers gives you the right and the left sense of contract! Book the Italycruise that I signed up for obviously this situation would not arise I have! Scheduled for a bankrupt cruise line is no different than Getting a refund from Crystal travel -. Refund within 90 days 6/7/21 they agreed to refund the money will be even lower on the status other it. Credit charge to provide any satisfactory answers so we requested a refund for your cruise, ask your for.